Biography

Lorna Riley is a 25-year experienced professional speaker, trainer, and Founder, President, and CEO of Chart Learning Solutions. She brings a diverse background and high level of achievement to the podium with five awards to show for her success as a business owner, sales executive, sales trainer, and facilitator.

Her track record of increasing sales by 600% in her first sales position, and consistent success as the top sales producer, demonstrates her unique ability to enter into new situations, quickly determine what activities produce the greatest results, and consistently out-produce the competition.

Lorna’s wide range of experiences includes careers in education, marketing, sales, banking, graphics, and music. Her diversity provides a unique richness to her programs, while her keen eye for the bottom line provides results-driven training. Her academic background includes undergraduate and graduate work in literature, education, and music. In her personal life she is a mother of two, and wife of 40 years to author Dan Riley. Her “Big Picture” approach shows how we can have it all by increasing our contribution to others.

A member of the National Speakers Association, and the American Society of Training and Development, she’s also written:

• 76 Ways to Build a Straight Referral Business ASAP!
• Quest for Your Best: A Roadmap for Finding Fulfillment in a Challenging World
• Off-the-Chart Sales, Service, Leadership Assessments
• Off-the-Chart Coaching Guide for Sales, Customer Service, and Leaders
• Off-the-Chart Results for Organizational Development
• Achieving Results: Four Stages to Excellence
• The Power Pak: The Three Most Powerful Skills for Creating Success
• Proactive Time Management and Memory Management
• 80 on-line accountability training programs in Sales, Customer Service, and Leadership

She frequently contributes to trade publications and shares her unique philosophy of success in international seminars, workshops, keynote presentations, and interviews with radio and TV audiences. Her family has been featured in national publications such as Glamour Magazine and TV talk shows.

Lorna’s dynamic energy and broad knowledge adds depth, humor and intelligence to any presentation. Her message and “how-to’s” on the most powerful skills for creating success captivates, inspires, and moves even the “toughest” audiences to new levels of achievement

• Four Stages to Achievement in Rapid Change
• Excelling in Change: How to Win at Every Turn
• Quest for Your Best: Excellence in Times of Change
• Time Management for Results: Achieving Mastery Over Time
• Billions of Customers: Creating Loyal Customer Advocates
• Soaring Sales & Referral Building: Four Steps to Blockbuster Sales Results
• The Everyday Jackpot: Creating Work/Life Balance in a Stressed World

“You were no ordinary keynote speaker. Was I ever impressed! You not only held their attention for the two hours, but you had group participation the likes of which I have never seen before…and a standing ovation!” — Don Safarik, National Management Assn.

“Rave reviews every time Lorna presents…flawless results.” — Ron Servine, Director of Organizational Development, U.S. Sales

“Comments we received on our evaluation forms: Lorna Riley was exceptional! She really gave me some great insight on how to re-evaluate my career path…Loved Lorna…Bring Lorna back!” — Laura Kossor, Conference Planner, AT&T

“Our managers felt that you really understood our business and that you were able to motivate them to achieve an even higher level of service in their stores. Your presentation was exactly what I was looking for…Blockbuster knowledge, humor, and corporate direction into a one-hour breath of fresh air.” — Jim McElroy, Manager, Blockbuster Video

Conference evaluations on, “Quest for Your Best:”
“EXCELLENT. WOW! She had us laughing and crying! We gave her a standing ovation. Best speaker I have ever heard. I have never been more motivated…Lorna is superb…Best part of the whole conference. Absolutely the best–keep her on your program. Entire format is an A+. This was one incredible speaker. Wonderful. Very inspiring. Inspirational and motivational, it was a moment of my life that gave me courage and motivation. Full of energy and enthusiasm. All the right stuff. Lots of great humor. Wonderfully interesting, exciting, inspiring and full of training.” — 1997 CA Women’s Conference

“Our staff consistently rated you as one of the best instructors that they have ever had…an excellent job you did in presenting our “Maximizing Productivity” training. You motivated them to think and work differently. Comments I received: One of the most productive courses I have ever had…the course and instructor were outstanding …excellent…moving and motivating. I found this class with Lorna Riley to be absolutely fascinating…very informative…” — Franco Brindisi, Manager, Deloitte and Touche

“The sales and time management class was outstanding…excellent day, was really special!” — Bob Lyon, Advertising Manager, Daily News

“It is with great pleasure that I highly recommend Lorna Riley, a speaker [at Infiniti] for five years…In Lorna’s case, the Infiniti dealers and audience alike, kept asking for her return. That is very high praise indeed.” — Deborah Thayer, Manager, Infiniti, Nissan Motor Corp.

“Congratulations on presenting your outstanding Sales Referral Success Seminar. Your presentation was rated the best ever!” — Zan Beckstead, Ex. VP , CA Mortgage Bankers Assn.